Updated: March 10, 2026
Welcome to PicUltra, an AI-based image creation and editing platform that leverages advanced Large Language Models (LLMs) to assist users in creating, editing, and enhancing images through natural language interactions (the "Platform"). The Platform is operated and controlled by Startcom CA Limited ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI image processing services, website, and related applications.
We collect different categories of information to operate, maintain, and enhance our services:
• Personal details required to create and manage your account;
• Name, email address, username, and profile information;
• Authentication information, including encrypted passwords, login credentials, and session tokens;
• Subscription information, including billing details, payment methods, and subscription status.
Information related to your use of our services:
• Content that you create, upload, generate, or access through the platform, including text, audio, photos, and prompts that you input or otherwise provide to the platform, share, or create on the platform (collectively referred to as "User Content");
• Conversation history, including your natural language prompts, descriptions, and editing instructions;
• Usage analytics data, including feature usage, session duration, image generation frequency, and performance metrics;
• Technical information, including device information, browser type, system language, IP address, screen resolution, and operating system. If you log in from multiple devices, we may use your profile information to identify your activities across different devices;
• Information you provide when contacting us. This includes information in the messages you send to us, such as details we may need to verify your identity or age, feedback or inquiries, and information related to potential violations of our Terms of Service or other policies ("Communication Information").
Information used to enhance our AI capabilities:
• Interaction patterns showing how you describe image edits and your preferences;
• Quality feedback, including ratings and comments on generated/edited images;
• Error reports, including technical issues, failed processing attempts, and bug reports.
• Third-party services. When you register or log in to the platform using a third-party service such as Facebook or Google, these service may provide us with your username, email address, and profile picture.
• Others. We may obtain information about you from organizations, businesses, individuals, and other parties, such as public sources, government agencies, and professional organizations. We also collect information about you if your user content includes or mentions you, or if you are involved in complaints, appeals, requests, or feedback submitted by users or third parties.
2.1 We use your information to:
• Provide, maintain, and improve our AI image editing services;
• Process your transactions and manage your account;
• Send you technical notifications, updates, and security alerts;
• Provide customer support and respond to your requests;
• Monitor and analyze usage patterns to improve our services;
• Perform troubleshooting, data analysis, testing, and research;
• Promote the Platform or third-party services through marketing communications, contests, or promotions.
• Measure and understand the effectiveness of our user growth strategies, including marketing and promotional campaigns for our services;
• Understand how you use the Platform (including cross-device usage) to improve and develop the Platform and perform product development, including adding new features or performance improvements, and train and improve our technology (such as machine learning models and algorithms);
• Comply with applicable laws, regulations, codes of conduct, guidelines, or rules, including assisting government and/or regulatory authorities in law enforcement and investigations when necessary;
• Detect abuse, fraud, and illegal activities on the platform, and ensure your safety and security, including by scanning, analyzing, and reviewing user content and related meta-information to check for violations of our terms, conditions, and policies where permissible by law.
2.2 We may also use your information for any other purposes disclosed to you at the time of collection or as permitted by applicable law, with your consent where required.
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
We share information with verified partners for the following purposes:
• Cloud infrastructure for secure storage and processing of images and data;
• Payment processing services for subscription billing;
• AI model APIs for access to advanced image generation and editing features;
• Analytics services to understand usage patterns and improve our services.
We may share your information with law enforcement authorities, regulatory agencies, government department, courts, public authorities, or other entities if required by law, or if we believe in good faith that such disclosure is necessary for the following purposes:
• Comply with legal obligations, processes, or requests;
• Enforce our Terms of Service and other agreements, policies, and standards, including investigating potential violations;
• Exercise or defend legal claims;
• Detect, prevent, or otherwise address security, fraud, or technical issues; or
• Protect the rights, property, or safety of us, our users, third parties, or the public as required or permitted by law (including exchanging information with other companies and organizations to prevent fraud and reduce credit risk).
We may also disclose your information to third parties:
• If we discuss or negotiate the sale of, or actually sell, any business or assets, in which case we may disclose your personal information to potential buyers of that business or assets.
• If we sell, buy, merge or are acquired by, or enter into a partnership with another company or business, or sell some or all of our assets. In such transactions, your personal information may be part of the assets transferred.
• In connection with a major corporate transaction, such as the sale of a website, merger, consolidation, asset sale, or in rare cases, bankruptcy.
With your consent (obtained separately from any contract between us) or at your direction, we may share your personal information with third parties.
We take reasonable and appropriate technical and organizational measures to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction. Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of information transmitted through the platform; any transmission risks are borne by you. To help us protect personal information, we encourage you to use strong passwords, never share your password with anyone, and avoid using the same password on other websites or accounts.
Special instructions regarding the processing, storage, use, and sharing of images you upload for editing are as follows:
(1) Images will be processed using AI technology to provide editing services;
(3) You retain ownership of both the original and edited images;
(4) We will not share your images with third parties unless it is necessary to provide the services.
We will take reasonable measures to retain your personal information for the period necessary to fulfill the purposes for which it was collected, including providing you with platform services. Notwithstanding the foregoing, in certain circumstances, we may need to extend the retention period reasonably for purposes such as complying with applicable legal, tax, or accounting obligations (e.g., resolving disputes, litigation, and enforcing our agreements), or for continuous product improvement or other legitimate business purposes.
7.1 You have the right to manage your personal information:
• Access, update, or delete your account information;
• Request a copy of your personal information;
• Request to delete your account and related information;
• Object to certain processing of your information.
7.2 To exercise these rights, please send an email to the following address: support@www.pic-ultra.com.
Your information may be transferred to and processed in countries outside of your country of residence. This information transfers may be carried out by employees working for us, our suppliers, or our business partners, who are located outside your country of residence. Whenever we transfer personal information to other jurisdictions, we will ensure that the transfer complies with this policy and applicable laws.
This platform does not provide services to individuals under the age of 18 or the minimum age prescribed by the relevant jurisdiction. If you are under 18 or have not reached the minimum age in your country, you may not use this platform. We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor, we will take steps to delete such information.
10.1 We use cookies and similar technologies for the following purposes:
• Remember your preferences and settings;
• Analyze usage patterns and improve our services;
• Provide personalized content and recommendations;
• Ensure security and prevent fraud.
10.2 You can control cookies through your browser settings.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our information handling practices, please contact us by sending an email to the following address: support@www.pic-ultra.com.